Returning equipment

[JontyL]

BT sent me a TV mini box instead of a Disc…a simple picking error.  

They’ve now sent me the right equipment, and I returned the mini box on 6 February using the pre-paid return bag they sent me.   Since then I’ve received numerous automatic remainders from them to return the equipment or else I’ll be charged.

How do I get them to stop sending these reminders? 

[DanielS]

Hi @JontyL,

I am sorry that you're getting the reminders still.

It can take a few weeks before our systems fully reflect that you've returned your equipment to us.

I'll send you a private message so we can update it for you manually.

Thanks
DanielS

[StuartH · Accepted solution]

Hi @JontyL 

Thanks for taking my call today.

As advised on the call I can see the equipment has been returned to us so I've marked it as returned and you shouldn't receive any more messages in relation to returning it.

Thanks 

Stuart