Reward card not showing, multiple accounts showing

[RichardD1]

Hello,

I have tried to access my rewards through the link https://home.bt.com/login/myrewards However, as I have 2 accounts showing, one of them is an old account that has been deactivated, I am switched back to the old account with no products or services active, and the new account does not show anything.

Is there an alternative way to claim my rewards card without getting switched to the old account? 

Thanks

[PaddyB]

Hi @RichardD1,

Thank you for posting. I'm sorry you haven't been able to claim your BT Reward Card. If you send me your details, I'll be able to do this for you. 

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[DanielS · Accepted solution]

Hi @RichardD1,

Thanks for taking the time to speak with me this evening.

To confirm, I have removed the old account and claimed the reward card for you.

I hope all goes well tomorrow with your order 🙂

Thanks
DanielS