Reward card

[Mummycobby90]

Hi, I claimed my reward card on 9th November and still haven't received it, just wondering when it will come and how will I get it?

[DavidM]

Hi @Mummycobby90 and welcome to the community.

Thanks for posting about your reward, sorry you haven't received it yet. Can you just confirm has the first bill been issued and paid?

Cheers

David

[JohnC2]

Hi @Mummycobby90, If you're still waiting for your reward it should be with you soon after your services have been active for 14 days.  As long as you've claimed the reward. 

If you need any further help post back and let us know.

Cheers

John

[Mummycobby90]

Hi, yes the first bill has been issued and paid and it has been active for 14 days now. Just wondering why I haven't had the card yet? Thanks

[Mummycobby90]

Hi, yes I claimed the reward on the 9th November. First bill has been issued and paid. Been active about 14 days also.

[JohnC2]

Hi @Mummycobby90, thanks for posting back with the update.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you.

Cheers

John

[JohnC2 · Accepted solution]

Hi @Mummycobby90, thanks for getting in touch.

Your reward claim has been processed now. You'll receive email confirmation of this and the reward will be with you within 30 days.

Cheers

John