Bt reward card

[Linzi_H]

Hi @arthur_keenan74 

I'd love to help.

Please check your Private Messages and get back to me when you can.

Linzi 

[fwen1]

I've got the same issue here - £80 reward card claimed back in August 2025, with a confirmation Email but nothing since. There's no trace of the reward card in my online account. 

I have called 4 times in the past months and each time I was told to wait another 30 days, and still nothing. 

This hasn't been the best experience so far, as the reward card made me choose BT over other options available. I would appreciate your help with this. Thanks! 

[Linzi_H]

Hi @emmadulson9 

I have sent over a Private Message so I can help.

Linzi 

[Jeanette1947]

Says solution found but this is not the case

[Robert18]

My broadband was activated on the 24 Dec no didn’t know about a link haven’t had much information to be honest

[gg30340]

You can not claim until you are out of the 14 day cooling off period.

[Kimberlin]

@Robert18 

Yup, I think you'll find your 14 day cooling off period is complete on the 8th January 26.

[Helendoy786]

Some of the answers from these so called experts is incorrect, You can claim the reward card as soon as you receive your order confirmation email, On the order confirmation email if you scroll down you will find a link to claim, If that doesn’t work, Contact Customer service via Phone or Chat online use this link

 https://www.bt.com/help/contact-bt

they can claim it on your behalf 

[Kimberlin]

@Helendoy786 

Is the advice incorrect though? See the link:

https://www.bt.com/manage/bt-reward-card/

[Linzi_H]

Hi @fwen1 

I'll send over a Private Message to try and help further with this.

Linzi