Reward card

[nathanwilson90]

I Signed up in November 

Installed and claimed the reward card successfully back in November, It’s passed the wait time of 30 days and, BT say I will receive the reward in 30 days by email, The only emails I’m receiving from Bt is to Upgrade my package, No way will i upgrading, If I don’t receive the reward card I will be cancelling 

[Kimberlin]

@nathanwilson90 

If you signed up to a package and it’s been in place/installed since November, you’re well out of your cooling off period. If you tried to cancel now over the Reward Card, I can only surmise you’d be hit with extortionate cancellation fees.

[jeffreysouth3]

Hey I’m in a similar situation as you and from the previous posts it seems some have received the rewards after chasing BT, I feel your frustration, As i also claimed the reward card in November, I contacted BT a few times still not received mine, It’s frustrating that we have to chase BT just to get a reward that was included in the offer by them

I won’t be recommending BT ever again

[Kimberlin]

@jeffreysouth3  @nathanwilson90 

You can both either carry on attempting to sort this out with BT over the phone which from your posts seems to be going nowhere, or, if a Moderator hasn't already seen your posts, just pick one out who is a regular on this forum and see if they'll sort it out for you, because it seems that is the only way some customers are getting results.

[Linzi_H]

Hi @nathanwilson90 @jeffreysouth3 

I've sent you both a Private Message asking for some further details so that I can help.

Linzi 

[nathanwilson90]

Hi @Linzi_H 

I have responded to your message Thanks,

@Kimberlin  Thanks for your suggestion I have tried all marked solutions from here when i call CS they give me excuses after excuses , The last time i contacted them they told me it should be with me in 24hours that was on Monday