Rewards card

[Katie_B]

Thanks for confirming @Stevie7. 

I have sent you another private message. 

Katie 🙂

[SMall1]

Hi Stevie7, I noticed there is a “SOLVED” tag attached to your post regarding your missing reward. I was wondering if your issue has been resolved yet or if you still haven’t received the reward card? I am also in a similar situation to you. Very frustrating!

[Stevie7]

No still not recieved it and still told not entitled 😡

[SMall1]

Unbelievable! Why are you not entitled? You are currently a customer, surely that’s entitlement enough 🤷🏻‍♀️

[SMall1]

I took a screenshot of my agreement and it definitely shows the rewards entitlement! 

[Stevie7]

They are telling the order wasn’t placed with deal even though the offer was on at the time it was one of only reason I went for bt now stick in my contract with them for 24 months as soon as I can il be leaving for another broadband provider 

[SMall1]

Totally understand that, I’d be feeling the same.

[DaveRuckley]

I signed up early Jan for the 900mb package as well but it was offered with a £175 reward card. I've been told by customer services that my order was not eligible for the card and there's nothing that can be done. I've asked for it to be escalated but it seems the only way to get things fixed is to wait for a Mod on here to get it sorted!

[Stevie7]

@DaveRuckley @That’s exactly the same thing that happened to me placed the order 31st December waited the 14 day cooling off period then told not entitled to it and won’t be getting it absolute joke specially as I can’t leave now so I’m not happy at all

[Peter_W]

Thanks for taking the time to highlight your experience with this, @DaveRuckley.

I've just sent you over a private message so we can take a closer look into what's happened.

Peter