Unable to claim reward card

[Chazlamb]

I recently purchased a new package that came with a reward card. I've had various reminders to claim my reward card but every time I try, I'm unable to get past the "choose account" page. It goes to the next page, header and footer but no content. I've seen others having the same issue, do we have a fix yet? 

[DavidM]

Hi @Chazlamb and welcome to our community.

Sorry you're having problems claiming your reward. Have all your orders closed and all the services been activated?

Cheers

David

[Chazlamb]

Hi David, 

Yes the engineer visit was about 10 days ago. Theorder was actually placed about a month ago (long wait for the engineer installation visit). 

Cheers, 

Charlie

[NeilO]

@Chazlamb Thanks for clarifying that, I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

[Chazlamb]

Hi Neil, any update on this?

Cheers 

[NeilO]

@Chazlamb I'm really sorry, I've sent you a private message so you can send over your details and we'll be able to get that sorted for you.

Thanks

Neil

[RobbieMac · Accepted solution]

Hi @Chazlamb

Thank you for taking the time to chat with me this morning.

I am sorry for the problems you've had claiming for your reward card.  I have put through the claim on your behalf and you'll receive an email soon confirming this.  It's a virtual reward card so you'll receive a follow on email with the card info too.

As this is sorted I'll go ahead and close this off from here, as agreed.

All the best,

Robbie