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Message 11 of 15

Re: Virtual Reward Card

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They have no record of the card or me and have added my original VOL number and contact details on to a spreadsheet to be sent to BT.
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Message 12 of 15

Re: Virtual Reward Card

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Hi, @6reg we can raise a case with the BT reward card team to get this looked into. I'll send you a private message so you can get in touch with the moderation team.

Thanks

Neil

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Message 13 of 15

Re: Virtual Reward Card

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Okay, great. Thanks!

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Message 14 of 15

Re: Virtual Reward Card

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All sorted now. New card issued and received today. Thanks for your help!

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Message 15 of 15

Re: Virtual Reward Card

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Hi @6reg,

Thank you for updating the thread. I'm glad you've received the reward card.

Thanks,

Paddy

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