Virtual reward card

[RebeccaG99]

I claimed my reward card but still have to received it? How long does it take? Will i get it before or after activation date?

Thank you

[DavidM · Accepted solution]

Hi @RebeccaG99 and welcome to our community.

Thanks for posting about the reward card. Once you’ve claimed, your BT Reward Card will be sent at least 14 days after your service is activated.

Check the FAQs at Claim your BT Reward Card

Cheers

David

[RebeccaG99]

My services have been activated but i still haven’t received it yet? Thank you x

[NeilO]

Hi, @RebeccaG99 what date was your broadband activated on?

Neil

[RebeccaG99]

About 3 days ago 🙂

[NeilO]

@RebeccaG99 Oh I see, you need to wait until the 14-day cooling off period has finished. The reward card will be emailed automatically after that. 

Neil

[RebeccaG99]

Hi I have paid my bill it’s been over a month since my go live date and I still haven’t received it? Could you please help me 🙂 

[RobbieMac]

Thanks for posting back @RebeccaG99

I am sorry for the delay receiving the reward card.  It should have been emailed to you by now.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[RebeccaG99]

I have also looked through my emails and it’s definitely not been sent yet:( I have replied to your inbox thank you for your help 🙂