Wrong account number in MyBT

[mgsmk]

Spoken to an advisor today and struggled to get them to understand the issue, yet I see countless posts on here about it.

When I login to MyBT I see 2 old account numbers from 3 years ago and not my current number. I get bill emails (the links don't work), and if I go to billing and usage can select my current account number. But I can't see my package details or manage it properly.

Would anyone be able to resolve? I see the mods have sent many a PM to people, but don't see what the end solution was for anyone.

[DavidM]

Hi @mgsmk and welcome to our community.

I'm sorry you're having problems getting the old acounts removed from your BTID. I can help. I've dropped you a private message so send over the details and we'll take it from there.

Cheers

David