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Message 1 of 6

Xbox Game Pass Ultimate

Hi I can't access my free 12 month 

Xbox Game Pass Ultimate it keeps telling me it down for maintenance please thank you @

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Message 2 of 6

Re: Xbox Game Pass Ultimate

when was activation date of broadband?  you need to wait at least 14 days cooling off period after activation before you can see 'content partners' in MYBT using  laptop/pc not app

there are numerous posts like yours if you use forum search facility



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Message 3 of 6

Re: Xbox Game Pass Ultimate

Hi I had a email saying I could now access it it's on my app but then I have a message saying its down for maintenance 

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Message 4 of 6

Re: Xbox Game Pass Ultimate

have you checked the other posts?  you need to wait until the 14 day cooling off has passed



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Message 5 of 6

Xbox Game Pass Ultimate

I'm having problems getting my 12 month Xbox Game Pass Ultimate @bt this is the message I keep getting please 

Screenshot_20241012_062624_Samsung Internet.jpg

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Message 6 of 6

Re: Xbox Game Pass Ultimate

Good morning @Kellyrichardson1977

Have you been able to speak with our customer service team?

They can raise a webform to request the Game Pass which can take 7 working days. 

Katie