Xbox Game Pass

[sliyk]

Hello,

I am struggling with the same issue. Is it something you can help with please?

Thanks.

[RobbieMac]

Hi @sliyk

Welcome and thanks for your post!  I have moved your post to start your own thread.

I am sorry for the problems you're having with your Xbox Game Pass.  Have you opted out through your BTID?  Once you're opted out, the ownership of the pass should revert back to Microsoft after the opt out date.

Post back and let me know please 🙂

Thanks,

Robbie

[sliyk]

I have let the 12 months offer lapse and even after it has finished the control has not reverted back to Microsoft.

[RobbieMac]

Thanks for posting back to confirm that @sliyk

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[RobbieMac]

Thanks for taking the time to chat with me today @sliyk

I'll be back in touch next week as agreed when I've received word back from my colleague.

Thanks,

Robbie

[sliyk]

Dear Daniel,

MY account is still stuck with BT and I want it reverted back to Microsoft please.

Thanks,

Hassan.

[PaddyB]

Hi @sliyk,

Thank you for posting. I'm sorry the Xbox Account hasn't been reverted back to Microsoft.

I can see that @RobbieMac is dealing with your case and is chasing and update from the Xbox team.

Robbie will get back to you as soon as there is an update.

Thanks,

Paddy

[sliyk]

Hi Robbie,

I have not heard back from you so just touching base.

Thanks,

sliyk.

[RobbieMac]

Sorry for the time this is taking to get sorted out @sliyk

Your case was escalated a few days ago.  I'll touch base with you later to give you a full update as to what is happening.

Thanks,

Robbie

[Notplato]

Hi there,

I have the exact same issue and wondering how I go about reverting my account back to Mircosoft.

Thanks for any help in advance.