cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
428 Views
Message 1 of 9

Xbox Game Pass

Hello,

I am struggling with the same issue. Is it something you can help with please?

 

Thanks.

0 Ratings
Reply
8 REPLIES 8
418 Views
Message 2 of 9

Re: Xbox Game Pass

Hi @sliyk

Welcome and thanks for your post!  I have moved your post to start your own thread.

I am sorry for the problems you're having with your Xbox Game Pass.  Have you opted out through your BTID?  Once you're opted out, the ownership of the pass should revert back to Microsoft after the opt out date.

Post back and let me know please 🙂

Thanks,

Robbie

0 Ratings
Reply
403 Views
Message 3 of 9

Re: Xbox Game Pass

I have let the 12 months offer lapse and even after it has finished the control has not reverted back to Microsoft.

0 Ratings
Reply
395 Views
Message 4 of 9

Re: Xbox Game Pass

Thanks for posting back to confirm that @sliyk

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

0 Ratings
Reply
307 Views
Message 5 of 9

Re: Xbox Game Pass

Thanks for taking the time to chat with me today @sliyk

I'll be back in touch next week as agreed when I've received word back from my colleague.

Thanks,

Robbie

342 Views
Message 6 of 9

Re: How can I revert control of my Xbox account back to Microsoft?

Dear Daniel,

MY account is still stuck with BT and I want it reverted back to Microsoft please.

 

Thanks,

Hassan.

0 Ratings
Reply
256 Views
Message 7 of 9

Re: How can I revert control of my Xbox account back to Microsoft?

Hi @sliyk,

Thank you for posting. I'm sorry the Xbox Account hasn't been reverted back to Microsoft.

I can see that @RobbieMac is dealing with your case and is chasing and update from the Xbox team.

Robbie will get back to you as soon as there is an update.

Thanks,

Paddy

0 Ratings
Reply
236 Views
Message 8 of 9

Re: Xbox Game Pass

Hi Robbie,

I have not heard back from you so just touching base.

Thanks,

sliyk.

0 Ratings
Reply
201 Views
Message 9 of 9

Re: Xbox Game Pass

Sorry for the time this is taking to get sorted out @sliyk

Your case was escalated a few days ago.  I'll touch base with you later to give you a full update as to what is happening.

Thanks,

Robbie

0 Ratings
Reply