Xbox Ultimate Pass

[CharlieW1304]

Hi,

I upgraded to Full Fibre 500 yesterday and part of the deal was 6 months free Xbox Ultimate Pass. I haven't received an email or text to activate it and when I go onto my app it says the system is down. Can someone help and send me the link to claim? Thanks. 

[imjolly]

There are numerous posts like yours if you had used search

You need to wait until the 14 day cooling off period has passed

[CharlieW1304]

BT need to make their wording clearer then when you order it. The confirmation email just said I would receive an email with the activation. Nothing mentioned about a 14 day cooling period. I would thank you but you actually haven't helped at all and I felt your response was rude 🤣

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[imjolly]

I have explned you cannot get code until cooling off has expired. This ir re-itterated in numerous post on the forum. You also need to use pc/laptop to access MYBT and look for content partners not the app