billing

[Jpc1]

i recently moved but will be coming back to bt . when my houses comes through.i still have my mobile with bt but returned the hub and tv box.i was told i would not be charged to leave bt . now on my bill i have been charged £195.54..bt told me in dec that this would not have to be paid as an advisory rang me confirming this from he's manager.????

[NeilO]

Hi, @Jpc1 I can see my colleague @StuartH is helping you get that sorted.

Neil

[Jpc1]

Neil

All sorted out by stuart. Thanks

[StuartH · Accepted solution]

Hi @Jpc1 

Thanks for your message this morning.

Glad I could sort this out for you and remove the charge as per our previous communication.

Cheers

Stuart