delete account from My BT

[Hetton]

I have two old accounts that were never activated but persist on My BT on the BT.com website. The delete account option is shaded out on the drop down menu. How do I delete the unwanted accounts **7629 and **5456? Thank you

[DavidM · Accepted solution]

Hi @Hetton and welcome to our community.

Thanks for posting. I can get the unwanted accounts removed for you. Check your inbox for my message and drop me a reply with the details.

Cheers

David