return of equipment

[levitt1953]

having recently upgraded my broadband  package i returned my old  home hub as requested via Royal mail collection from home in the returns bag which BT provided   over 4 weeks ago now but  i still receiving reminder e mails from BT asking me to return my equipment when they say it ' can take UP TO 3 weeks to process returns' my account still shows item awaiting return this is 4 weeks after returning the item with proof of postage has anyone had problems being charged for items already returned ?

[gg30340]

If you call BT 0330.1234.150 with your Proof of Sending or your Proof of Receipt they can update your account.

[levitt1953]

thanks for the reply  customer service number is closed today with it being a bank holiday  no problem

can call tomorrow however this morning i have so far now received 2 messages on my phone from BT asking me to return equipment pity they are not as efficient when it comes to resolving problems.

[DanielS]

Hi @levitt1953,

Our teams should be able to help you with this tomorrow when you call in.

If you find that you still need help, please, reach out to me here.

Thank you

DanielS