Hi I returned my tv box and this has been tracked as received on the 23/03/2023, but it is still showing as awaiting return
Awaiting return
How long should i wait before contacting BT with my tracking info.
Thank you
Solved! Go to Solution.
Hi @destination thanks for posting and sorry this has not been marked as received back yet.
I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to update this for you.
Cheers
John
Hi @destination, thanks for getting in touch with the tracking ref and this has now been marked as received back in our depot.
Cheers
John
Thank you
Hi I just wondered when i will be refunded the overpayment
Thank you
Hi @destination, thanks for getting back to me.
There will be no charge for the equipment raised. The account will now close and you should receive a refund of the credit balance in the next 7 days if the direct debit was not cancelled.
Cheers
John