returning tv box

[destination]

Hi I returned my tv box and this has been tracked as received on the 23/03/2023, but it is still showing as awaiting return 

TV Recordable Box

+080753

12 May 202329 days left

£89

Awaiting return

How long should i wait before contacting BT with my tracking info.

Thank you

[JohnC2]

Hi @destination thanks for posting and sorry this has not been marked as received back yet.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to update this for you.

Cheers

John

[JohnC2 · Accepted solution]

Hi @destination, thanks for getting in touch with the tracking ref and this has now been marked as received back in our depot.

Cheers

John

[destination]

Thank you

[destination]

Hi I  just wondered when i will be refunded the overpayment

Thank you

[JohnC2]

Hi @destination, thanks for getting back to me.

There will be no charge for the equipment raised. The account will now close and you should receive a refund of the credit balance in the next 7 days if the direct debit was not cancelled.

Cheers

John