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Message 21 of 310

Re: BT Cloud 22.12.33 not working

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Same here 😞
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Message 22 of 310

Re: BT Cloud 22.12.33 not working

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I reinstalled the earlier version of BT Cloud (see earlier post). That worked. A couple of days ago it updated to the latest version, but thankfully it is still working.

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Message 23 of 310

Re: BT Cloud 22.12.33 not working

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 On the first attempt with a clean browser I get the login screen then the error message screen comes up. The drop down sign in link on that screen just takes me round in circles.

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Message 24 of 310

Re: BT Cloud 22.12.33 not working

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Hi @Ian113, @martinclayden, @andyholten, @steephill, and at @RTL, sorry you're having trouble with the Cloud service.

The Cloud team would like to investigate this further so I'll send you all a Private Message so you can get in touch with the Mod team about this,

Cheers

John

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Message 25 of 310

Re: BT Cloud 22.12.33 not working

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I've complied with your request for account information, via a private message

I'm unsure how this will help with the specific BTCloud issue. I've been using BTCloud for several years

Martin

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Message 26 of 310

Re: BT Cloud 22.12.33 not working

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@JohnC2    I updated my two Win 11 Desktops today and BT Cloud is working on all my PC's. I can also log into MY BT and BT Cloud.    No problems here.

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Message 27 of 310

Re: BT Cloud 22.12.33 not working

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@RTL 

That's interesting.

MyBT came back on again over the weekend. So that's good news.

I have two laptops - one runs Windows 11 Pro - and BTCloud works on it. The other runs Windows 11 Home and BTCloud fails.

Which version of Windows 11 are you running?

Martin

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Message 28 of 310

Re: BT Cloud 22.12.33 not working

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Same for me - had to de-install the app and then re-install it in Windows 11.

😢

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Message 29 of 310

Re: BT Cloud 22.12.33 not working

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Hi @martinclayden and thanks for senidng over the details.

Before I can raise this with our Cloud team can you try the update mentioned by @RTL and @chris-leeds and let me know if that helps.

Cheers

David

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Message 30 of 310

Re: BT Cloud 22.12.33 not working

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@DavidM 

Just to be clear, you're asking me to remove version 22.12.33 and re-install version 22.12.33 (which is known to be faulty)?

Can you confirm, if I do this, that I will not lose the settings (principally the backed up folder set) I have created

Martin

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