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971 Views
Message 241 of 310

Re: BT CLOUD ERRORS

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I have now managed to log in on the desktop app and on the website access and also on my android phone, still on BT Cloud 22.12.33.

It's now busy checking & uploading all files since it broke

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945 Views
Message 242 of 310

Re: BT CLOUD ERRORS

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Hi All, the BT Cloud team have confirmed that the UN1 error issue has now been fixed. Can everyone please try logging in again? 
We are very sorry for any inconvenience caused while this was being resolved.

Cheers

John

936 Views
Message 243 of 310

Re: BT CLOUD ERRORS

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It worked ok for me a few hours ago. Thanks for the resolution
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932 Views
Message 244 of 310

Re: BT CLOUD ERRORS

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Seems ok for me….thanks for getting it fixed.

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918 Views
Message 245 of 310

Re: BT CLOUD ERRORS

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Up and running again on PC and App
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823 Views
Message 246 of 310

Re: BT CLOUD ERRORS

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JohnC2, thank you for the help that you have provided.

JTS1
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Message 247 of 310

Re: BT CLOUD ERRORS

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Hooray, it is back up and running. Whilst it was off files were still backing up on the cloud for me so no need to go through the whole computer back up process.

Thanks to whoever fixed it, that is a relief.

John.

766 Views
Message 248 of 310

Re: BT CLOUD ERRORS

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Thanks @johnj @JTS1 @Scooter18 @Cicero and @VKB for letting us know this is sorted.

Cheers

David

 

665 Views
Message 249 of 310

Re: BT CLOUD ERRORS

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Seem to have a new fault. I can login via the web symbol on the desktop app. I cannot login using Chrome or Firefox, just get the message page not found with a screwdriver and a spanner..obviously a BT Message.

Have tried from 2 different PC’s on W10 .

Do we need a new thread ?

 

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654 Views
Message 250 of 310

Re: BT CLOUD ERRORS

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update for me:

 

It's working on a web browser but not on the android smartphone app. 

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