BT Cloud says "You've run out of space in the local disk G"

[teragram]

BT Cloud says "You've run out of space in the local disk G and we cannot continue".

I have more than 18gb free on drive G: which is an external drive.  I have uninstalled BT Cloud and reinstalled it, but it is just the same.  

[teragram]

I am having this problem too!

[DanielS]

Hi @teragram,

I am sorry to see that your Cloud service isn't working as it should be.

Have you spoken with our faults department to get this fixed?

Thanks
DanielS

[teragram]

Hi Daniel.  I haven't found a way to speak to anyone about faults on BT Cloud.

Margaret

[RobbieMac]

Hi @teragram

Thank you for posting back!

I am sorry for the problems you're experiencing with your BT Cloud service and that you haven't been able to chat with anyone to get this sorted out.  We'll take your details and put you in touch with the best people to help out with this.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[pierredarbost]

Hi Robbie, I'm having the same problem, please may I receive instructions on how to resolve this please, the help is appreciated.

Thanks

Pierre

[PaddyB]

Hi @pierredarbost,

Thank you for posting. If you send me your details, I'll get this investigated.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Thanks,

Paddy

[RAU1965]

Hello Paddy

I have been having the same issue for the last few weeks on 2 separate PCs. Please can you provide an update on what is causing the issue.

Thank you

Robert

[teragram]

BT got in touch and connected to my PC to look at the problem.  He decided that it was a problem with the software and it will be fixed in an upgrade.  Meanwhile he said don't use backup at the same time and the sync will work.  It did while he was looking at my pc, but it doesn't now.  I am uploading everything manually which takes forever!

[NathanC1]

I'm having this issue too.  Can you please send me instructions to fix?  Thanks