Change to Norton.

[Queen-Cocoa]

When trying to swap from the McAfee to Norton I just get a server error message and cannot change to Norton. 

Tried calling BT can never get through can someone please help. 

I am the account holder so it not that issue. 

[imjolly]

try reading this thread where you may find your answer

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Can-t-update-from-McAfee-to-Norton/td-p/22...

[geoff15]

I have BT Virus Protect installed on 2 PCs, both Windows 10. When I logon to my BT account and click "Switch to Norton", I get the message "Server Error - please try again later" displayed in red at the top of the screen. The same has happened on both PCs. Is this a temporary fault at the BT end? Please help.

[jonmanley]

Hi I have installed Norton on one PC and am trying to do so on a second.

When I click on Manage, under BT Virus Protect, I get a "Server Error" notification.

Is there a server issue?

[jonmanley]

I have now seen there are others who have been having this issue, so assume it is a server issue.

[NeilO]

Hi Everyone,

I'm really sorry to see you're getting a server error message when attempting to manage your Norton Antivirus, we're aware of this and working to fix it. Please can you try again later?

Thanks

Neil

[geoff15]

Thanks, it worked this morning. My first problem yesterday was caused by my BT login id not being my email address which led to the first "server error" . I then changed my BT login id yesterday to my email address and then got a different "server error" message. However, this morning, everything worked fine. I wondered if this was because the overnight processing at BT cleaned up my login id (PS - shouldn't BT's upgrade process detect if your login id isn't an email address and warn you then, rather than direct you to a Norton site which then can't process your request and comes back with a server error message?!)