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Thompson218
Expert

on ‎21-12-2025 21h11

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Message 1 of 2

Gamepass?

I'm coming to the end of my free year with Gamepass and being as I only have one game through it that I can purchase separately for £20 I don't intend to continue with it. Can anyone tell how that works please, like is there any positive actions I need to take?

Thanks.

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1 REPLY 1
Peter_W
Moderator
Moderator

on ‎22-12-2025 8h39

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Message 2 of 2

Re: Gamepass?

Hey there, @Thompson218.

You should be able to see Game Pass as an add-on on your account online, or via the My BT app, and cancel it here.

If you don't cancel this, often it will auto-renew until requested, so it's definitely worth doing if you're not using it.

Alternatively, if  you give our team a call, they'll be able to cancel this at our end, too.

Peter

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