My BT app not working

[NeilO]

Hi @hewinson78 Have you tried a password reset of your BT ID? Forgot login details (bt.com)

Thanks

Neil

[hewinson78]

Yes I have tried that also a few times. I can login online it’s just the app that comes up with message saying ‘sorry not able to login. Please try again’ when I try again I get the circle of doom

[NeilO]

Hi @hewinson78 I'm sorry that hasn't worked, I'll send you a private message so you can send your details to the moderation team and we'll be happy to help.

Thanks

Neil

[hewinson78]

Still not working!!! I’m getting really frustrated with this.  Changes cannot be made in the hub manager anymore!! Anyone got any other suggestions as bt haven’t been in contact 

[DanielS]

Good morning @hewinson78,

I am sorry that we haven't been able to get in touch with you here yet. There are a few more people ahead of you in our queue. You can call in if you wish however we will get to you as soon as we can.

Thank you
DanielS

[RobbieMac]

Hi @hewinson78

Thank you for sending over your details.

I am sorry for the problems you've experienced logging into the MyBT app.  I picked up your complaint this morning and I can see there is a case already being managed by my colleague.  They have sent this off to get the issue resolved for you and have it scheduled in give you a shout again tomorrow.

I am confident that the complaint is where it needs to be for the issue to be fixed.  Therefore, no action is needed from our side.  I have went ahead and updated the complaint to record your contact from the community also.

Feel free to keep us posted how this goes.

All the best,

Robbie

[hewinson78]

Can I check where this is up to as the app still isn’t working?

[Markandshelly]

I am having the same problem with my iPhone 8. Been on to BT tech man for ages and cannot resolve. Did u find a solution?

[hewinson78]

Hi unfortunately not they are still trying to find a solution

[Markandshelly]

Thanks. Me too