Norton Password Manager - Vault is now empty!

[sandCanoe]

I hated the change to Norton Password Manager.

I should not have switched.

Norton has lost all my logins and notes. My vault it totally empty.  Yes I am using the same account, signing in with my mybt account. 

All data is lost. This is so unbelievably inconvenient! I use the notes to store AWS credentials and other vital data. 

Do backup your Vault data while you can.

[richgorman]

Same here.  Norton suddenly decides I have no subscription when logging in via my BT, and the browser extensions stopped working.  Now it wants be to create a new vault.  I can still access the old one vault via the iOS app - I'm trying not to get logged out of those otherwise that's hundreds of passwords gone.

Bring back Truekey, it was reliable unlike the integration between BT and Norton.

[Steven3]

Same thing happened to me today, complained to BT have been promised a call back to fix the problem. 

Hopefully they will be able to restore my data will have to wait and see, not impressed with Norton at all.

[Steven3]

Logged in again just now and my vault has been restored everything seems to be back again hopefully everyone else is the same.

[NeilO]

Hi, @Steven3 I'm glad to see your vault is working again. @sandCanoe @richgorman are you still experiencing issues?

Thanks

Neil

[sandCanoe]

Mine is also restored. Phew!

If you are the one that fixed it - thank you.

And clue to the cause?

regards

[NeilO]

Hi, @sandCanoe it was resolved by Norton this morning and I'm sorry for any inconvenience caused. 

Thanks

Neil

[richgorman]

Yes, sure enough mine is suddenly available again.  Relieved that it's back, but its a worry that they can just disappear.

[JohnC2]

Hi @richgorman, thanks for checking and glad it's back for you also.

Cheers

John

[sandCanoe]

BT and NORTON have to get this sorted.

My vault has gone again!