Xbox Ultimate game pass subscription

[Ash007]

Hi

I see posts of other user having trouble with their xbox pass, I am in the the same boat, pass has expired and still says managed by BT/EE

How do I remove please?

Thanks

[Ash007]

[JohnC2]

Hi @Ash007, sorry your account has not reverted back to Microsoft after the end of your BT Game Pass.

I've sent you a Private Message so you can get in touch with the Mod team and we'll get this raised to our Xbox team. 

Cheers

John

[NeilO · Accepted solution]

Hi @Ash007 Thanks for messaging us with your details, I can see the Xbox team have been in touch and got you sorted.

Neil

[SEC91]

Hi,  similar Issue. XBox Games Pass Ultimate shows active on Microsoft Website and shows 'Purchased from BT/EE' , but the Games Pass does not show active on the online BT Account. Tried BT account accessed via Web browser and the app and both do not show the Games Pass under products. Issue has been discussed numerous times with BT agents. Games Pass doesn't show active on the Broadband Account either. Therefore BT cannot remove it, as it doesn't show there. On Microsoft Website, if I go to the games pass and click 'Manage' , it just takes me to general EE Homepage. Can I get some help please ? Issue ongoing for months. Can you provide any help or advice to resolve and get it removed?  Showing on the BT Bill each month, so being charged £12.00 for it, but no-one can figure out how to remove it . 

[Ricky1210]

I have a similar issue to above.. please help its driving me crazy!!

I have left BT and game pass sub has expired but its still showing as active.

Microsoft cant renew until its cancelled by BT. I've rang up a few times and used chat but the wait times are terrible and when i finally get through no one knows what to do!

[He-Man]

How did you try to  renew? Through your Microsoft account or have you tried redeeming an Xbox Game Pass Ultimate code? Either via their redemption website or via the Microsoft Store on PC/Console?

[Ricky1210]

If I try to renew via either the Microsoft store, via xbox or xbox app on PC it directs me to my Microsoft account to 'manage' my current subscription. When I try to do this it takes me to the BT website, which doesn't show anything about game pass. After speaking to Microsoft, as I have the same issue as above, when viewed on xbox the game pass is still active even though its expiredand because its via BT they cant cancel or remove.

[SEC91]

If when your calling BT, they check your account and cannot see the Xbox subscription as being active, it wont allow them to cancel it. If that's the case, BT have to raise a Webform to the Xbox Team . This is what happened with my query and then it was resolved via that. The Xbox Team within BT had to contact Microsoft who applied a fix at their side.