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Message 1 of 6

Cannot access Netflix - timed out access code I think

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I've read a couple of these & now have same problem..

sent access code ages ago and clicked on it but didn't use Netflix as was using my Father in laws account while he had us added. Now things have changed and want to access the Netlix that come with the package but it's not accessible I guess because we never actually logged in to it. 

 

I spoken to two people on the phone and one online, anything they've sent me has not been right, 1 was to access NOW TV, the other was some kind of upgrade reminder, online guys emails didn't come through at all. 

 

Please help!

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Message 2 of 6

Re: Cannot access Netflix - timed out access code I think

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Hi @captainrichw,

Thank you for posting and welcome to the Community. If you didn't use the access code when it was sent it's likely expired and you'll need to reorder the Netflix part of the package. If you send me your details, I'll be able to give you a hand getting that set up again. 

I have sent you a private message with instructions on contacting the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Message 3 of 6

Re: Cannot access Netflix - timed out access code I think

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thanks Paddy, I've pm'd you. 

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Message 4 of 6

Re: Cannot access Netflix - timed out access code I think

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Please respond to my PM admins,

 

I'm desperate to see the Beckham documentary (and it's getting quite annoying now)...

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Message 5 of 6

Re: Cannot access Netflix - timed out access code I think

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Hi @captainrichw, I can see you details are in our queue. I'm sorry but it has been a busy period for the team but we should be in touch with you within the next 48hrs.

Cheers

John

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Message 6 of 6

Re: Cannot access Netflix - timed out access code I think

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Hi @captainrichw, thanks for your PM yesterday to confirm that it is now working for you.

Cheers

John

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