Discovery+ contact provider to watch

[Rikki87sufc]

Hi,

Im a BT sport's customer so I got an email saying that I can now use discovery+. So I activated my subscription to Discovery, set up an account but everytime I try to watch something it says "Contact your provider to find out how to watch"

Ive tried through a Smart TV, the Discovery+ app and on a web browser, all say the same. 

Any ideas? 

Thanks

[NeilO]

Hi @Rikki87sufc I'm sorry about that, did you use this link to activate the Discovery+ service with your BT ID details?

Thanks

Neil

[Rikki87sufc]

Yes I did.

[NeilO]

@Rikki87sufc thanks for getting back to me, I'll send you a private message so you can get in touch with your details and we'll raise a case with the team who can get that sorted.

Thanks

Neil

[Rikki87sufc]

Hi just following up on this, I sent a PM but never received anything back. Discovery+ still won't let me watch anything.

[JohnC2]

Hi @Rikki87sufc, sorry you've not heard back yet. 
Please could you send the PM again to me and we'll check what is happening with this for you.

Cheers

John

[DarrenDev]

@Rikki87sufc is this fixed for you yet?

I asked the Discovery support team to investigate what's going on with your account, but their response was contradictory and I can't get any more information from them.

If it's fixed, then great - just let me know.

If it isn't, then we'll need to remove the subscription from your account and send it again (not my favourite option - I'd rather know what went wrong so we can prevent it happening again).

[Rikki87sufc]

No still not working unfortunately.

[DarrenDev · Accepted solution]

Discovery have come back again and asked that you log out of the app and then log in again - they're showing your last login attempt on May 13th.  They say they've republished your account, so there shouldn't be any reason for it not to work.

If it still fails, could you please confirm it's the same screen/error that you previously emailed to me?

[Rikki87sufc]

Yay! Works on the app now, cannot check my smart TV as away at the moment but I'm optimistic. Many thanks for your help.