Discovery+ contact provider to watch

[DarrenDev]

That's brilliant. Thanks for confirming.
On the plus side, they managed to reply just in time before I trashed your account and started again, so we now know what we need to ask them to do to fix it for anyone else this affects.

[NeilO]

@DarrenDev Many thanks for your help getting this sorted.

Cheers

Neil

[Rob28]

Can you help me please? I have exactly the same issue. I’ve just tried signing out and back into the app - but no joy.

[melindaford]

I have the same problem too.  signed out and in again but nothing 😒

[DarrenDev]

For those still seeing this issue, please first go to www.bt.com/discoveryplus and attempt to activate your subscription there. It may redirect you to the new process via MyBT - if so, then follow those instructions.
It may say you've already claimed your account, but still offer you the chance to claim it again - do it anyway.
Once you've been through that journey, log out of the D+ app and then log in again.

If you're still having issues after that, please email me at tv.apps@bt.com with your BT ID (the email address you log into MyBT with), and your Discovery+ ID (may also be the same email address). If you could also please let me know what message you were shown during the activation journey, that'd help.

[melindaford]

Thanks for this but when I click on the link you mention it takes me to the btsport link and I don't have btsport only the entertainment part of bttv

Is there a different link for the entertainment package?

[DarrenDev]

Log into www.bt.com/mybt and you should see an "Activate discovery+" option.
If you don't see that, then select "Your products", then "TV and sport". Do you see an option there to either activate or manage your discovery+ subscription?

[melindaford]

Hi Like i said i don't have BT Sport and when i go into bt tv it says my discovery plus is activated 

[DarrenDev]

OK thanks. In which case, send me an email at tv.apps@bt.com
Please include in that email:
The BT ID you logged into MyBT with.
The email address you activated the discovery+ subscription on.

I'll then ask the WBD support team to re-publish your subscription.

[melindaford]

Thanks  Darren

I've done this so fingers crossed

Melinda