Welcome to EE TV

[DarrenDev]

As someone is working on it @Kimbrich6 I can't tread on their toes.  Also, this does look to be a complex issue - my usual guy can't tell why it failed, and our EE regrade specialist is on leave today.

@watttwo I've pinged off a request to the warehouse to try to find out why your items haven't been picked for dispatch yet.  I can't comment on pricing I'm afraid - way too complex for me to even try to understand, so I try to stick to the technical stuff.

[Kimbrich6]

Cheers @DarrenDev it’s not getting worked on now. Order is cancelled. Will prob stay with BT. Not worth the hassle. 

[Kimbrich6]

I’m guessing if I call and try again tomorrow I will get the same issue with the order?

[DarrenDev]

It's impossible to say, without understanding why the first order failed. I recommend you give it a try, and send me an email at tv.apps@ee.co.uk with the order reference. I'll then monitor it and get our expert on the case if it fails again.

[DerekBetts]

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@DarrenDev Are we any closer to having online journeys available?  I’m keen to explore the free mini boxes or Apple TV options but would prefer to see all the detail online and then put the order through.

[DarrenDev]

I don't have a date for the online journeys I'm afraid, but I'm led to believe it's unlikely to be this month. I'd love to be proven wrong.

[Kimbrich6]

@DarrenDev @So I placed another order. Had to use another email address however this time it shows everything on the tracking page but says rejected?

[Kimbrich6]

And I have sent you an email with the details. Cheers 

[Kimbrich6]

Order is rejected and has moved to closed orders. EE account with new email address just errors out

[Kimbrich6]

@DarrenDev i have sent you an email if you would mind taking a look. Service is live now but issues with my account.  Thanks