Bt email log in problem

[bayardmm]

I want to change my email password but I’m having trouble logging in to the email section of MyBT. When I select email, from the top line, I’m presented with a log in page which says indicates a future change to the log in process. When I try to log in using my current details, all it does is refresh the page. Has anyone else experienced this and/or has a solution?

[licquorice]

Logout of MyBT and try the direct email login page

https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.bt.com%2Fbtmail%2Fsecure%2Femai...

[bayardmm]

Have done that but page continues to refresh with no indication of errors.

[licquorice]

Try clearing your cookies and cache or try a different browser.

[bayardmm]

Ok, done that, tried Safari and chrome, same result.

[licquorice]

Nothing else I can suggest so will flag your problem to the mods.

[RobbieMac]

Hi @bayardmm

Thank you for your post and welcome back!

I am sorry for the problems you're experiencing logging into your mailbox.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie