Mail Server not responding

[Dief24]

Please advise how to resolve this issue.  I can access email through My BT on the web but my Ipad, laptop and smartphone get getting this error message.  I have checked all my settings and all appear to be OK.  

Please bear in mind I am not IT savy so a simple steps guide on how to resolve would be appreciated.

I have changed no settings or passwords.

This has been an issue now since the beginning of the year.  Was hoping it may resolve itself, but that's obviously not gonna happen.

[gg30340]

I have moved your post onto its own thread because the one you posted on was marked as solved and the problem may not be the same as the thread you posted on.

Are you a BT Broadband customer or do you pay for your email through a BT Premium email account?

[Dief24]

I have BT Broadband but not the premium I dont think.

[Dief24]

Any further help on this would be appreciated.  Still not resolved.

[DavidM]

Hi @Dief24 and welcome to our community.

I'm sorry for the late reply. Are you able to use email via webmail? Are you using the email app?

Cheers

David

[Dief24]

I am able to access emails via logging onto BT website and going to My BT. 

Previously I tried to use the BT App but an error message came up, but just checked again and I can now see emails through that.  

[Dief24]

• I still can’t access emails through laptop, iPad or iPhone. Still saying can’t see bt server. 

[DavidM]

Thanks for getting back @Dief24 .

Sorry you're still having problems. Can you post a screen shot of what you're seeing?

Cheers

David

[Dief24]

Apologies for delayed response but my App doesn't flag up when I get emails so I have to remember to keep coming back to check for responses.

This is the error message I keep getting.

All details entered are correct.

[Keith_Beddoe]

@Dief24 

You need to edit out your email details, as this is a public forum which can be seen worldwide.

I will remove your last posting, and perhaps you could post again with your email details removed. Thanks.