BT answer machine doesnt work with Digital

[clivecheshire]

I have recently been converted to BT Digital Voice which I understand uses its own Voicemail functionality. However, my BT Advanced Phone Answer Machine is now not working. What do I have to do to fix this so that I can use the answer machine?

[jac_95]

Hi clivecheshire,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[licquorice]

Set the number of rings on 1571 to maximum and your answering machine to fewer, as described in the FAQ.

[clivecheshire]

Thanks for this. The options for number of rings on 1571 are not numerical but on the BT Advanced Phone/Answer Machine, they are numerical, so how many rings do each of the 1571 options correspond to?

[WSH]

If you go into MyBT and take a look under your products they are numerical.  I seem to recall that the default is 7 and the max is 10 rings.  My own answer phone is currently set on 5 and works just fine.

[imjolly]

if you go to MY BT then manage and digital voice you will see number choices available

[licquorice]

Max and 7 works just fine.

[NeilO · Accepted solution]

Hi @clivecheshire These are the choices you get in MyBT for the number of rings and time it takes before 1571 voice mail kicks in. 

Thanks

Neil

[clivecheshire]

Many thanks Neil !

[Pete01]

Hi,

Mine is the same ! I have set 1571 to longest rings and my phone to shortest but still won't record a message.

Do i need to update my phones to later model  ? I currently have BT3880 Trio.

Many thanks 

Peter