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Message 11 of 14

Re: BT lost my landline number

I called earlier today and they said there was no way for them to request the old number back on their system. 

Hopefully a moderator may be able to help me, thank you. 

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Message 12 of 14

Re: BT lost my landline number

@Jass4 

A renumber request should be straightforward for the main helpdesk to do, there would normally be a small charge?

I have asked a moderator to assist, as it may involve some extra work, that cannot be dealt with by the robotic tools that the helpdesk use.

 

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Message 13 of 14

Re: BT lost my landline number

@Keith_Beddoe Thank you

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Message 14 of 14

Re: BT lost my landline number

Hi @Jass4,

I have sent you a private message so we can take a look into this for you within the next 5 working days.

We will check everything that we can for you.

Thank you

DanielS

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