Call Protect - last call number not showing

[swatty]

Looks like I did jinx it! Just had a call which hasn't appeared on Call Protect. Sigh.

[Clarkatron]

I don't think BT will ever solve this. It all seems to have gone quiet from their point of view. But we will keep posting our updates.

[NeilO]

Hi @Clarkatron my colleague @RobbieMac sent you a private message last week. If you could reply to that with the requested info, it will help with the investigation.

Thanks

Neil

[Clarkatron]

I've had 2 messages from you and 2 from DavidM. Nothing from Robbie. Last private message was on 29th April from DavidM which I responded to.

[Clarkatron]

Swatty how we doing? The whole scenario is still being investigated I've just been informed. Any updates from yourself?

[WoodbridgePete]

Still good for me, what shows on caller id corresponds to call protect.  Even with city fibre cutting the 20 pr cable feed our houses ( but that's another story)

[swatty]

Hi there,

I also had a message to say they were still investigating but my 'call would be closed', which seems a bit odd. Anyway, to recap, between the 3rd and the 9th May I had seven calls; all but one appeared in Call Protect and since the10th I have only had two calls but both appeared. I guess I'll keep monitoring as they say they are still investigating...

[Clarkatron]

Thanks for update. We will keep monitoring!

[WoodbridgePete]

Just had a call protect fail to log call.  First in a few weeks

[swatty]

I had a call earlier which has appeared on Call Protect, but I will continue monitoring as it's clearly still not completely reliable.