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Message 1 of 12

Cancel Mum's Account

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I need to close my mum's account. She's got altzheimers and has gone into a care home. Help please?

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Message 2 of 12

Re: Cancel Mum's Account

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@lizbos 

I have asked a moderator to assist with this.

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Message 3 of 12

Re: Cancel Mum's Account

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@lizbos 

do you have POA?



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Message 4 of 12

Re: Cancel Mum's Account

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Hi @lizbos

Welcome and thanks for your post!

I understand that your Mum has moved into a care home and you'd like to close the account.  We'll be able to pick up from here.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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Message 5 of 12

Re: Cancel Mum's Account

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Yes I do have POA

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Message 6 of 12

Re: Cancel Mum's Account

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Thank you Robbie. It hasn't appeared in my inbox yet.

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Message 7 of 12

Re: Cancel Mum's Account

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It won't appear in your inbox, it is the envelope icon on the forum.

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Message 8 of 12

Re: Cancel Mum's Account

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I've clicked on the envelope icon and the link in your post. Both report that I have no messages.

Liz

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Message 9 of 12

Re: Cancel Mum's Account

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Message 10 of 12

Re: Cancel Mum's Account

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Sorry @lizbos

That was my mistake.  Check it there now and you'll see the message.

Thanks,

Robbie

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