I need to close my mum's account. She's got altzheimers and has gone into a care home. Help please?
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I have asked a moderator to assist with this.
do you have POA?
Hi @lizbos
Welcome and thanks for your post!
I understand that your Mum has moved into a care home and you'd like to close the account. We'll be able to pick up from here. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Thanks,
Robbie
Yes I do have POA
Thank you Robbie. It hasn't appeared in my inbox yet.
It won't appear in your inbox, it is the envelope icon on the forum.
I've clicked on the envelope icon and the link in your post. Both report that I have no messages.
Liz
The message from @RobbieMac should show on this link https://community.bt.com/t5/notes/v1_1/privatenotespage/tab/inbox