Cancel Mum's Account

[lizbos]

I need to close my mum's account. She's got altzheimers and has gone into a care home. Help please?

[Keith_Beddoe]

@lizbos 

I have asked a moderator to assist with this.

[imjolly]

@lizbos 

do you have POA?

[RobbieMac]

Hi @lizbos

Welcome and thanks for your post!

I understand that your Mum has moved into a care home and you'd like to close the account.  We'll be able to pick up from here.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[lizbos]

Yes I do have POA

[lizbos]

Thank you Robbie. It hasn't appeared in my inbox yet.

[licquorice]

It won't appear in your inbox, it is the envelope icon on the forum.

[lizbos]

I've clicked on the envelope icon and the link in your post. Both report that I have no messages.

Liz

[Keith_Beddoe]

The message from @RobbieMac  should show on this link https://community.bt.com/t5/notes/v1_1/privatenotespage/tab/inbox

[RobbieMac]

Sorry @lizbos

That was my mistake.  Check it there now and you'll see the message.

Thanks,

Robbie