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Message 1 of 9

Cannot Receive Incoming Calls

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HELP! Need a moderator.

Installed BT Fibre and Digital Voice end of November 2022. My number was ported early January 2023. I can make calls out but, can only receive calls from BT landline or EE Mobiles. No one else can phone me.

May hours and call to BT robots and call centres have not solved the problem.

BT Qube engineer visit could not understand why. Open Reach Engineer visit replaced wall modem to no avail. Open Reach suggested asking BT to replace router.  Open Reach also suggested that the Software build needs deleting and replace with new.

It has been 7 weeks since installation and 2 weeks since number porting.

Can anyone help please

Tony

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Message 2 of 9

Re: Cannot Receive Incoming Calls

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Message 3 of 9

Re: Cannot Receive Incoming Calls

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The port has not completed, contact BT and explain you're unable to receive some calls.
An engineer or new equipment isn't the answer, it's not a fault otherwise all calls would be impacted, the routing or porting isn't completed.

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Message 4 of 9

Re: Cannot Receive Incoming Calls

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did you post your number from SKY as it seems a common problem when porting to BT from SKY



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Message 5 of 9

Re: Cannot Receive Incoming Calls

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Hi @Convert99 and thanks for posting.

I'm sorry there's been a problem porting the number over. I'll be happy to take a look at this for you. Check your inbox for my message and drop me a reply with the details.

Cheers

David

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Message 6 of 9

Re: Cannot Receive Incoming Calls

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Thanks for sending over the details @Convert99 .

Leave this with me and I'll get it looked into. 

Cheers

David

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Message 7 of 9

Re: Cannot Receive Incoming Calls

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Was just about to say to the original poster he needs you!

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Message 8 of 9

Re: Cannot Receive Incoming Calls

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Thank you to DavidM and JohnC moderators for resolving the issue. My friends and family can now call me from any network.

 

Tony

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Message 9 of 9

Re: Cannot Receive Incoming Calls

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@Convert99 wrote:

Thank you to DavidM and JohnC moderators for resolving the issue. My friends and family can now call me from any network.

 

Tony


You're welcome @Convert99

I am glad we could help get things sorted.  Are you happy for us to close this off from here now that everything is resolved?

Thanks,

Robbie

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