Cannot Receive Incoming Calls

[Convert99]

HELP! Need a moderator.

Installed BT Fibre and Digital Voice end of November 2022. My number was ported early January 2023. I can make calls out but, can only receive calls from BT landline or EE Mobiles. No one else can phone me.

May hours and call to BT robots and call centres have not solved the problem.

BT Qube engineer visit could not understand why. Open Reach Engineer visit replaced wall modem to no avail. Open Reach suggested asking BT to replace router.  Open Reach also suggested that the Software build needs deleting and replace with new.

It has been 7 weeks since installation and 2 weeks since number porting.

Can anyone help please

Tony

[jac_95]

Hi Convert99,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[-Richie-]

The port has not completed, contact BT and explain you're unable to receive some calls.
An engineer or new equipment isn't the answer, it's not a fault otherwise all calls would be impacted, the routing or porting isn't completed.

[imjolly]

did you post your number from SKY as it seems a common problem when porting to BT from SKY

[DavidM]

Hi @Convert99 and thanks for posting.

I'm sorry there's been a problem porting the number over. I'll be happy to take a look at this for you. Check your inbox for my message and drop me a reply with the details.

Cheers

David

[DavidM]

Thanks for sending over the details @Convert99 .

Leave this with me and I'll get it looked into. 

Cheers

David

[sallypoo]

Was just about to say to the original poster he needs you!

[Convert99 · Accepted solution]

Thank you to DavidM and JohnC moderators for resolving the issue. My friends and family can now call me from any network.

Tony

[RobbieMac]

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@Convert99 wrote:

Thank you to DavidM and JohnC moderators for resolving the issue. My friends and family can now call me from any network.

Tony

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You're welcome @Convert99

I am glad we could help get things sorted.  Are you happy for us to close this off from here now that everything is resolved?

Thanks,

Robbie

[B-Burns]

I have the same problem. Moved to full fibre this year after years of problems with poor internet connectivity.
The landline was switched over in late January, since then we cannot receive calls from The Netherlands, where much of our family is based. This is the case for mobile calls from multiple providers, and landline calls from home and office.  
Despite numerous calls to BT and contact via chat, BT have neither fixed the issue or recorded it as a fault.