Digital Voice - Distortion / Crackle

[Neilyboy72]

Has anyone experienced sound distortion or crackling with their digital voice service. I’ve had this for a few days now (could it be cold weather related, but as it’s over the internet I didn’t assume so). 

I’ve rebooted the hub, which worked for a day and then it’s come back.  The other person can hear me ok, but their voice breaks up when they speak. Checked my DECT handsets which are connected with a digital voice adaptor and no issues with them.

help! 

[jac_95]

Hi Neilyboy72,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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[imjolly]

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@Neilyboy72 wrote:

Checked my DECT handsets which are connected with a digital voice adaptor and no issues with them.

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By DECT handset I presume they are not the ones supplied free which connect to the SH2

are they your existing cordless phones and the base station is connected to a DV adapter

[Neilyboy72]

Hi there, yes I have 3 DECT handsets which I’d had previously. They are connected via a DV adaptor and have been working fine until 3 days ago. A reboot of the hub solved my problem (as someone suggested) but the problem came back the following day. 

[Keith_Beddoe]

Possibly due to interference between two separate DECT networks. Did you try turning the DV adapter off and then on again?

Have you also tried doing the same for your handset base station?

[rbz5416]

Try plugging the base unit into the back of the Hub to take the DVA out of the equation.

Do you not have any of the free DV handsets?

[Neilyboy72]

Hi there

I sadly can’t do that, as I’m in a new build, the hub is on a shelf, inside a cupboard, and no where near where the main phone base station is or needs to be. 

[Neilyboy72]

Thank you, I’ve replied below, but if your explanation is correct, why has my service worked fine for 6 months and only started doing this 3 days ago? 

[Neilyboy72]

Apologies for multiple replies, yes to all your questions. Hub restarted, DV adaptor switched off and on again, all handsets unplugged and restarted.

[Keith_Beddoe]

I sadly can’t do that, as I’m in a new build, the hub is on a shelf, inside a cupboard, and no where near where the main phone base station is or needs to be. 

The adapter is probably too far away from the home hub, and the DECT signal level is too low.