- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Digital Voice Diversion
Hi,
I have Digital Voice and originally I could divert my landline to any other number using the BT App.
I no longer seem able to do this. Has this feature been removed or is there a fault with my App?
Thanks,
Steve

- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Digital Voice Diversion
Thanks for the post and welcome to the Community.
This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.
If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Digital Voice Diversion
You can still divert number. Just go to MYBT and then digital voice
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Digital Voice Diversion
I've tried both the App and My BT and neither offers, as far as I can see, the ability to divert.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Digital Voice Diversion
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Digital Voice Diversion
Hi @SteveEll welcome to the community and thanks for posting. Follow these steps to set up call diversion in MyBT.
- Log into My BT
- On your Profile screen, select Manage on the Digital Voice tile
- Find Call Diversion in 'Your Digital Voice features' section at the bottom of the page and click Manage
- Follow the steps on the next screen
Thanks
Neil
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Digital Voice Diversion
On the MyBT app :-
Open and sign in
Your Products
Digital Voice
Come down to Call Division and press "Manage"
Then there is nothing on that page relating to call divert
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Digital Voice Diversion
I noticed this problem several weeks ago. It is not clear whether this useful facility has been withdrawn intentionally, or if a system fault has occurred. I note that when logged on to the BT account, the Call Diversion option no longer appears on the Digital Voice features. However, on the MyBT smartphone app, the Call Diversion option is still shown although when it is selected the page displayed is the same page as for Call Protect with the page header showing “Call Diversion”.
I wrote to BT about this on 16 August and await their reply.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Digital Voice Diversion
Thanks, good to know it's not just me.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Digital Voice Diversion
I have the advance alexa phone and in call settings it allows me to set up call diversion
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.