Digital Voice Diversion

[SteveEll]

Hi,

I have Digital Voice and originally I could divert my landline to any other number using the BT App.

I no longer seem able to do this. Has this feature been removed or is there a fault with my App?

Thanks,

Steve

[jac_95]

Hi SteveEll,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

You can still divert number. Just go to MYBT and then digital voice 

[SteveEll]

I've tried both the App and My BT and neither offers, as far as I can see, the ability to divert.

[Les-Gibson]

All about Call Diversion for Digital Voice | BT Help

[NeilO]

Hi @SteveEll welcome to the community and thanks for posting. Follow these steps to set up call diversion in MyBT.

1. Log into My BT
2. On your Profile screen, select Manage on the Digital Voice tile
3. Find Call Diversion in 'Your Digital Voice features' section at the bottom of the page and click Manage
4. Follow the steps on the next screen

Thanks

Neil

[JonMace]

On the MyBT app :-

Open and sign in

Your Products

Digital Voice

Come down to Call Division and press "Manage"

Then there is nothing on that page relating to call divert

[JB2016]

I noticed this problem several weeks ago.  It is not clear whether this useful facility has been withdrawn intentionally, or if a system fault has occurred.  I note that when logged on to the BT account, the Call Diversion option no longer appears on the Digital Voice features.  However, on the MyBT smartphone app, the Call Diversion option is still shown although when it is selected the page displayed is the same page as for Call Protect with the page header showing “Call Diversion”.

I wrote to BT about this on 16 August and await their reply.

[SteveEll]

Thanks, good to know it's not just me. 

[imjolly]

I have the advance alexa phone and in call settings it allows me to set up call diversion