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Message 1 of 26

Digital Voice Diversion

Hi,

I have Digital Voice and originally I could divert my landline to any other number using the BT App.

I no longer seem able to do this. Has this feature been removed or is there a fault with my App?

Thanks,

Steve

 

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Message 2 of 26

Re: Digital Voice Diversion

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Message 3 of 26

Re: Digital Voice Diversion

You can still divert number. Just go to MYBT and then digital voice 



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Message 4 of 26

Re: Digital Voice Diversion

I've tried both the App and My BT and neither offers, as far as I can see, the ability to divert.

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Message 5 of 26

Re: Digital Voice Diversion

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Message 6 of 26

Re: Digital Voice Diversion

Hi @SteveEll welcome to the community and thanks for posting. Follow these steps to set up call diversion in MyBT.

  1. Log into My BT
  2. On your Profile screen, select Manage on the Digital Voice tile
  3. Find Call Diversion in 'Your Digital Voice features' section at the bottom of the page and click Manage
  4. Follow the steps on the next screen

Thanks

Neil

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Message 7 of 26

Re: Digital Voice Diversion

On the MyBT app :-

Open and sign in

Your Products

Digital Voice

Come down to Call Division and press "Manage"

Then there is nothing on that page relating to call divert

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Message 8 of 26

Re: Digital Voice Diversion

I noticed this problem several weeks ago.  It is not clear whether this useful facility has been withdrawn intentionally, or if a system fault has occurred.  I note that when logged on to the BT account, the Call Diversion option no longer appears on the Digital Voice features.  However, on the MyBT smartphone app, the Call Diversion option is still shown although when it is selected the page displayed is the same page as for Call Protect with the page header showing “Call Diversion”.

 

I wrote to BT about this on 16 August and await their reply.

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Message 9 of 26

Re: Digital Voice Diversion

Thanks, good to know it's not just me. 

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Message 10 of 26

Re: Digital Voice Diversion

I have the advance alexa phone and in call settings it allows me to set up call diversion



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