Digital Voice email

[wenklaw]

Had an email from BT saying I will be moved to Digital Voice, but it doesnt say when which is a tad annoying.  Wouldnt it be better to send emails when the date is actually known?  Need to replace the home phone as currently my SH2 is not in a place I want to plug a phone into the back of.  Does the migration all start again in April?

If I call 150 has anyone experience of them placing the order and just getting it migrated ASAP?

[jac_95]

Hi wenklaw,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

I think the role out was Spring 2023   normally get notification about 2 weeks in advance to move to DV and just need to wait.  you should get a free DV phone when moved

[gg30340]

Once you have Digital Voice you will be given a Digital Phone or if you prefer you will be given a Digital Voice adaptor which will allow you to connect your present phone where you want it.

Digital Voice Adapter | BT Help

You will be able to order free using this link once you have DV

BT Digital Voice Customer | BT Shop