Digital voice / phone not charging

[mrfresh]

Hi all - we switched to BT about 2 months ago and got digital voice as part of the pacakge. The nearly new phone handset has stopped taking a charge (it's plugged in, mains OK, properly sitting in handset, cable properly connected so pretty sure it's a hardware problem).

Will BT replace the handset does anyone know, or do I need to go buy something?

[jac_95]

Hi mrfresh,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[licquorice · Accepted solution]

Call customer services 0330 1234 150 and ask for a replacement.