Digital voice

[Steelyman58]

I've just been offered an upgrade that is cheaper than I'm paying. It includes switch to digital voice. No where in the checkout process do I get to choose between the one advanced or two essential free handsets. Any one know how this works? I think the default is the one advanced.

[jac_95]

Hi Steelyman58,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Les-Gibson]

You normally go to BT Advanced Digital Home Phone (090258) | BT Shop place the phone in the basket at it's full price and then 100% discount is applied at checkout - normally, but DV has been put on hold recently so I don't know how it works now.

see

BT Pause UK Digital Voice Rollout After Consumer C... - BT Community

We’re pausing our Digital Voice plans for Consumers, while we work on a more resilient rollout (bt.c...

[gg30340]

When you get changed over you will receive an email informing you that the change over took place. The email explains how to get the DV adaptor or a Digital phone. Using the link listed in the email checks that you are entitled to the items for free and gives you a code to use.

What if I don't want to use my phone near my Hub?

You can order a free wireless handset to pair with your Hub and use anywhere in your home, or an adapter to use your existing phone in another room. Text HANDSET or ADAPTOR to 61998 or order at bt.com/DVEquipment