Digital voice

[Keith_Beddoe]

@Jt6 

One of the moderators should pick it up in a couple of days, as they are a very small team and quite busy.

[Jt6]

Gets worse today, was due a call from complaints between 12.30 & 2.30 today, guess what no call. So did rapid return call got a call back from Guides who said BT's systems were down & could not do anything for me . To try again later, I asked just to get him to contact complaints & ask them to ring me he said he could not. Just looked at rapid return call now running at 1hr.

[licquorice]

You haven't actually said if you replied to the PM

[Jt6]

I have replied over a week ago to private message.  Got BT rapid callback this morning. Operator said could not do anything or give me an update. Saying fault was with someone in Ireland & she would email them for an update. May have to wait until 18th. 

[wilsonmfw]

• I made contact through BT Business Chat SMS platform on Messenger!

[rbz5416]

@Jt6 

Fully understand the frustration with BT's repeated inability to resolve these issues, but you only received the invitation on the 8th, so can't have replied "over a week ago".

The Mods are a very small team with a high workload & deal with issues in strict rotation. I expect you'll hear from them shortly.

[Jt6]

Tried to find an escalation contact , no joy.  Had a BT person tell me the arecsending a new hub thinks it may be that at fault. Told me my complaint is with a person ( I have her name an EE guide ) in Ireland & she should be keeping me updated.  I said she must be calling on my DV line as I get no calls on my mobile.

[Jt6]

Service finally connected after 28 days yesterday. Contacted by the guide in EE Ireland after 11 days saying she could see an discrepancy between my account on 2 systems !!!!!.  Was not home so could only check late on. Told I would receive a call at 8.30 today to confirm. No call. Got an email saying I have been credited £48.98 on my account !. Areas that need looking at by BT, are  1. Txt saying they have called but have not.  2. Fault cleared txt when it was not. 3. A dedicated 1 person contact. 4. In 28 days only had 1 call in to me all others were made after me contacting BT for return call.