Eero 5 BT Hub and Digital Voice!

[cmt07]

Hi so before I begin I am completely non technical!!  I've set up our BT Hub wifi and my son is constantly complaining about his signal when gaming upstairs using a cheap (£40) wifi booster. We recently moved to the house and it has thick stone walls which I think is the problem.  On the advice of someone I purchased eero 5 (2) and been trying to get them working - following the app but if I've understood correctly I actually need to login to the BT hub and disable wifi to get them to work.  If I do succeed to do this my next question is how will my digital voice phoneline work - will I be able to also connect this to the first eero?  Sorry if it's a stupid question but I don't really know where to begin with the instructions on the eero app not working!

Thanks very much

[jac_95]

Hi cmt07,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Keith_Beddoe]

@cmt07 

The BT phones do not use Wi-Fi, they use DECT, so you can turn Wi-Fi off.

[cmt07]

Great thanks for that - you can see how non technical I am!!!  I'm scared of trying to connect eeros but son fed up with lack of wifi upstairs!

[Keith_Beddoe]

Wireless mesh systems are not always the best solution, there are much cheaper options that are just as effective and simpler to implement in most cases.

[licquorice]

@cmt07  Have a look at https://www.tp-link.com/uk/home-networking/powerline/

[cmt07]

Thanks have you used these?  

[licquorice]

Yes, I have 3 of the 4220 devices spread around the house. They are fast enough for my requirements as I only have FTTC broadband and don't need high speeds within my LAN. You might want to look at the faster options.

[Keith_Beddoe]

No configuration needed with those, and you can leave the home hub Wi-Fi on as well to give coverage in that area. It depends on how many parts of the house you get no coverage.

They are an option if you cannot get the Euro 5 to work, and can return it.

[cmt07]

Thanks - our house is old well 1970's and walls are thick and house is large ish - no idea what broadband I have - not as fast as we had in our old house. For me I find it fine, it is literally my son who struggles on his xbox upstairs in furthest room away from wifi.